روانسنجی
اولین سایت تخصصی فارسی تست های روان سنجی ، روان شناسی

Artificial Intelligence Service Agents scale (AISA)
Noor.‚ Rao Hill.‚ and Troshani. (2022)

AISA Service Quality AISAQUAL
Efficiency
1.    The AISA works correctly at first attempt.
2.    I can get my task done with the AISA in a short time.
3.    The AISA interface design provides information clearly.
4.    The AISA adequately meets my requirements.
Security
1.    There is no risk of loss associated with disclosing personal information to the AISA.
2.    I feel secure in providing sensitive information to the AISA.
3.    I believe that information that the AISA has about me is protected.
4.    I trust that my personal information with the AISA will not be misused.
Availability
1.    The AISA is always available.
2.    The AISA is never too busy to respond to my requests.
3.    The AISA is always accessible.
Enjoyment
1.    Using the AISA is fun.
2.    Using the AISA is enjoyable.
3.    Using the AISA is interesting.
4.    Using the AISA is entertaining.
Contact
1.    Human assistants are available to contact via the AISA.
2.    Follow-up services with human assistants are available to me when necessary.
3.    I can speak to a human assistant via the AISA.
4.    Human assistance is easy to access via the AISA.
5.    The AISA provides detailed contact information when I need human assistance.
Anthropomorphism
1.    The AISA has humanlike features.
2.    The AISA has personality.
3.    The AISA gradually gets to know me.
4.    The AISA is able to behave like a human.
5.    The AISA responds in ways that are personalized.
6.    The AISA is able to communicate like a human.
Satisfaction
1.    I am satisfied with my decision to use the AISA.
2.    I think that I did the right thing by using the AISA.
3.    My choice to use the AISA was a wise one.
Perceived Value
1.    Overall‚ the AISA gives me good value.
2.    The time I spent on the AISA was worthwhile.
Loyalty Intentions
1.    I will say positive things about the AISA to other people.
2.    I will recommend the AISA to someone who seeks my advice.
3.    I will encourage friends and others to use the AISA.
4.    I will consider the AISA to be my first choice for future tasks.
5.    I will use the AISA more in the coming months.

Efficiency alpha=0.84‚ security alpha=0.89‚ availability alpha=0.8‚ enjoyment alpha=0.87‚ contact alpha=0.87 and anthropomorphism alpha=0.9

1 = strongly disagree to 7 = strongly agree

This instrument can be found at: https://researchonline.jcu.edu.au/79178/

Noor‚ N.‚ Rao Hill‚ S. and Troshani‚ I. (2022) ‘Developing a service quality scale for artificial intelligence service agents’‚ European Journal of Marketing‚ doi: 10.1108/EJM-09-2020-0672.